Business Etiquette :

 

Module 1: Professional Business Introductions:
  • Proper business introductions and making a great first impression.
  • The proper handshake.
  • Social and business introductions.
  • Business cards and introductions.
  • Etiquette status cards skill practice activity.

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    Module 2: Business Meetings Etiquette:
  • Are meetings a waste of time?
  • General business etiquette guidelines..
  • Arriving early and arriving late.
  • Seating etiquette considerations.

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    Module 3: Telephone Etiquette :
  • First impressions – Activity.
  • Preparing before you call.
  • Telephone etiquette and protocol considerations within a business setting.
  • Basic telephone etiquette.

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    Module 4: Business Attire :
  • The importance of proper business attire.
  • Proper business attire for women.
  • Proper business attire for men.
  • What exactly is “Business Casual”?

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    Module 5: Business Correspondence Etiquette:
  • Written communication etiquette guidelines.
  • E-mail etiquette.
  • Before you hit “Send”.

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    Module 6: Business Dining Etiquette:
  • Business meals pre-planning arrangements.
  • The seating dilemma.
  • The ordering dilemma.
  • Table set-up scramble – activity.
  • Handling formal dining mishaps.

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