Proper business introductions and making a great first impression.
The proper handshake.
Social and business introductions.
Business cards and introductions.
Etiquette status cards skill practice activity.
Module 2: Business Meetings Etiquette:
Are meetings a waste of time?
General business etiquette guidelines..
Arriving early and arriving late.
Seating etiquette considerations.
Module 3: Telephone Etiquette :
First impressions – Activity.
Preparing before you call.
Telephone etiquette and protocol considerations within a business setting.
Basic telephone etiquette.
Module 4: Business Attire :
The importance of proper business attire.
Proper business attire for women.
Proper business attire for men.
What exactly is “Business Casual”?
Module 5: Business Correspondence Etiquette:
Written communication etiquette guidelines.
E-mail etiquette.
Before you hit “Send”.
Module 6: Business Dining Etiquette:
Business meals pre-planning arrangements.
The seating dilemma.
The ordering dilemma.
Table set-up scramble – activity.
Handling formal dining mishaps.
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