This energetic training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with a fun exercises that will put the listening skills of your class participants to the test and lay the ground for many of the concepts throughout the program. From active listening to properly utilizing the power of questions and using language that engages others. Participants will learn a communication model that will enable them to communicate more clearly, confidently, and effectively, build better rapport and improve their overall communication with others.
Course objectives :
By the end of this training course participants will be able to:
Explain 4 essential communication principles
Communicate more clearly, confidently and effectively.
Listen and ask insightful questions & utilize the power of questions.
Use techniques to build better rapport with others.
Combine voice tone and non-verbal communication with appropriate language that engages others.
Module 1 : How well do you communicate?
Module 2: Use Engaging Language
Module 3: Use the power of questions
Module 4: Use active listening
Module 5: Rapport & Understanding non-verbal communication
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