Privacy Policy

1Information we collect

• Information you give us: your name, phone number, WhatsApp number, email address, country, city and the details of your enquiry, shared through our contact form, WhatsApp, phone or email.
• Information about a child: when a parent or guardian enrols a child, we may collect the child's name, age, school grade and learning goals. We collect this only from the parent or guardian, never directly from the child.
• Session information: notes, assessments, progress records and feedback created during coaching or training.
• Payment information: confirmation of payment, such as the transaction reference, amount and date. Card, UPI and bank details are handled by the bank or payment provider. We do not store them.
• Website usage information: your device type, browser, pages visited and general location, collected through cookies and analytics tools.

2How we use your information

• To respond to your enquiry and send you programme details.
• To schedule, deliver and follow up on sessions.
• To share session links, reminders, worksheets and progress updates.
• To process payments and keep accounting records.
• To improve the Website, our Services and our communication.
• To send you updates about programmes and events, only where you have agreed to receive them. You can opt out at any time.
• To meet legal, tax and regulatory requirements.

3Photos, videos and testimonials

Sessions are not recorded without consent. We use photos, videos, names or testimonials of clients (or of a child) in marketing only with prior written consent from the client, or from the parent or guardian in the case of a child. Consent can be withdrawn at any time, and we will remove the material from future use.

4Sharing your information

We do not sell, rent or trade your personal information. We share it only:

• With trusted service providers who help us run the Services, such as video-meeting platforms (for example, Zoom), messaging services (WhatsApp), email, website hosting, analytics and payment providers. They may use the information only to provide their service to us.
• With our team members who handle enquiries, scheduling and administration, under a duty of confidentiality.
• When required by law, court order or a government authority, or to protect the safety and rights of our clients, our team or others.

5Cookies

The Website uses cookies to make it work properly, remember your preferences and understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the Website may not work fully if you do so.

6Data security

We take reasonable technical and organisational steps to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7How long we keep information

We keep personal information only for as long as needed to provide the Services, maintain records and meet legal requirements. After that, it is deleted or anonymised.

8Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask to:

• access the personal information we hold about you;
• correct or update inaccurate information;
• delete your information, where we are not required to keep it;
• withdraw consent you have given us;
• stop receiving marketing messages.

Clients outside India may have additional rights under their local laws. To make a request, contact us using the details below.

9Children's privacy

Our programmes for children are booked and managed by a parent or guardian. We do not knowingly collect personal information directly from children under 18. If you believe a child has shared information with us without a parent's consent, please contact us and we will delete it.

10Third-party links

The Website may link to other websites, such as YouTube, LinkedIn or Facebook. We are not responsible for their content or privacy practices. Please read their policies before sharing information with them.

11Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the effective date shown at the top.

12Contact us